Shipping policy

Last updated: October 2, 2026

Thank you for shopping with Vellarta. This Shipping Policy explains where we deliver, how long orders take, what shipping costs, and what to do if something goes wrong in transit.

1. Where We Ship

We currently ship to addresses within the United States (the 48 contiguous states, Alaska and Hawaii). We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, or to addresses outside the United States at this time.

2. Shipping Cost

Free Standard Shipping on all US orders, with no minimum spend. The shipping cost shown at checkout is always $0.00 for Standard Shipping. There are no hidden handling fees.

3. Order Processing Time

Orders are processed within 1–2 business days (Monday to Friday, excluding US public holidays) after payment is confirmed. Orders placed after 2:00 PM Pacific Time, or on weekends and holidays, begin processing on the next business day. During peak sale periods processing may take up to one additional business day; we will email you if your order is affected.

4. Delivery Time

Standard Shipping transit time is 6–12 business days (Monday to Friday) once your order has been dispatched.

Estimated total delivery time is 7–14 business days from the date your order is placed. Delivery times are estimates, not guarantees, and can vary with your location, carrier volumes and weather.

5. Carriers

We deliver with trusted national carriers including USPS, UPS and FedEx. The carrier is selected per order based on the item size and your delivery address.

6. Order Tracking

Every order includes tracking. As soon as your order ships, you will receive a shipping confirmation email with your tracking number and a link to follow your parcel. You can also check progress at any time on our Track Your Order page. Tracking can take up to 48 hours to show its first scan.

7. Orders With Multiple Items

If you order several items, they may arrive in separate packages on different days. You will receive tracking for each package. You are never charged extra shipping for split deliveries.

8. Delayed Orders

If your order has not arrived within 14 business days of being placed, please allow two further business days, then contact us at support@vellarta.com with your order number. We will contact the carrier, open an investigation and keep you updated until it is resolved.

9. Lost, Missing or Damaged Packages

If your tracking shows delivered but you cannot find your parcel, please check with neighbors and around your property, then contact us within 7 days of the delivery date.

If an item arrives damaged, or an item is missing from your order, email support@vellarta.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Once confirmed, we will send a free replacement or issue a full refund, in line with our Refund Policy. You will never be asked to pay for a replacement of a damaged or missing item.

10. Incorrect Addresses

Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can update the address free of charge if the order has not yet shipped. Vellarta is not responsible for orders delivered to an incorrect address provided at checkout, but we will always do our best to help recover them.

11. Customs and Duties

All orders ship within the United States, so there are no customs fees or import duties.

Contact Information

Store Name: Vellarta

Address: 3260 NE Columbia Blvd, Portland, OR 97211, United States

Email: support@vellarta.com

Phone: +1 (541) 299-2070

Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (PT)
Saturday–Sunday: 11:00 AM – 3:00 PM (PT)

Our customer service team responds to all inquiries within 24 hours on working days.