Billing Terms

Last updated: October 2, 2026

These Billing Terms explain how orders from Vellarta are billed, discounted and refunded. For accepted payment methods and payment security, see our Payment Policy.

1. Order Total

Your order total is shown at checkout before you pay and includes item prices, any automatic discounts and shipping (free for Standard Shipping in the US).

2. Automatic Quantity Discounts

When your cart qualifies for a quantity discount (10% off with 2 items, 20% off with 3 or more items), the discount is applied automatically and shown in your cart and at checkout before you pay.

3. Billing Descriptor

Your card statement will show a charge from VELLARTA or a similar descriptor. If you do not recognize a charge, contact us before contacting your bank, and we will help identify it.

4. Receipts

An order confirmation with an itemized receipt is emailed to you after purchase. If you need a copy, contact us with your order number.

5. Price Errors

If an item is listed at an incorrect price because of an error, we will contact you before shipping and give you the option to continue at the correct price or cancel for a full refund.

6. Refunds to Your Account

Approved refunds are returned to your original payment method within 5 business days. Your bank may take a further 3–10 business days to post the credit. Partial refunds are itemized in a refund confirmation email.

7. Chargebacks

If there is a problem with your order, please contact us first. We resolve almost every issue quickly by email, which is usually faster than a bank dispute.

Contact Information

Store Name: Vellarta

Address: 3260 NE Columbia Blvd, Portland, OR 97211, United States

Email: support@vellarta.com

Phone: +1 (541) 299-2070

Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (PT)
Saturday–Sunday: 11:00 AM – 3:00 PM (PT)

Our customer service team responds to all inquiries within 24 hours on working days.