Privacy policy

Last updated: October 2, 2026

This Privacy Policy explains how Vellarta ("we", "us", "our") collects, uses, shares and protects your personal data when you visit our website, make a purchase or contact us. We respect your privacy and only use personal data for the purposes described below.

1. Data Controller

The data controller responsible for your personal data is:

Vellarta
3260 NE Columbia Blvd, Portland, OR 97211, United States
Email: support@vellarta.com
Phone: +1 (541) 299-2070

For any question about this policy or your personal data, contact us using the details above.

2. Personal Data We Collect

  • Contact and identity data: name, email address, phone number, billing and shipping address.
  • Order and transaction data: items purchased, order value, order history, returns and support requests.
  • Payment data: payments are processed securely by our payment providers. We do not store full card numbers on our systems.
  • Technical and device data: IP address, browser type, device type, pages viewed and how you interact with our website, collected through cookies and similar technologies.
  • Communications data: messages you send us by email, phone or contact form, and your marketing preferences.

3. How We Collect Personal Data

  • Directly from you when you place an order, create an account, subscribe to emails or contact us.
  • Automatically when you browse our website, through cookies and analytics tools.
  • From service providers who help us run our store, such as payment processors and shipping carriers.

4. How We Use Your Personal Data

  • To process, ship and deliver your orders and send order and shipping updates.
  • To handle returns, refunds and customer service requests.
  • To process payments and prevent fraud.
  • To improve our website, products and shopping experience.
  • To send marketing emails, only where you have opted in. You can unsubscribe at any time.
  • To comply with legal, tax and accounting obligations.

5. Sharing Your Personal Data

We share personal data only with trusted service providers who need it to provide their services to us, and only for the purposes above:

  • Shopify, which hosts our online store (Shopify Privacy Policy).
  • Payment providers that process your payments securely.
  • Shipping carriers that deliver your order.
  • Analytics and marketing tools that help us understand how our website is used.
  • Authorities, where required by law.

We do not sell your personal data for money.

6. Cookies

We use essential cookies to make our store work (for example, to keep items in your cart) and optional analytics and advertising cookies to understand how our site is used and to show relevant ads. You can manage cookie preferences through our cookie banner and your browser settings. Blocking some cookies may affect how the site works.

7. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse and unauthorized access. Our website uses SSL encryption, and payments are handled by PCI-DSS compliant providers. Access to personal data is limited to people who need it to fulfil your order or support request. No method of online transmission is 100% secure, but we work continuously to protect your information.

8. Data Retention

We keep personal data only for as long as necessary for the purposes it was collected for, including legal, tax and accounting requirements. Order records are generally kept for up to 7 years. Marketing data is kept until you unsubscribe.

9. Your Rights

Depending on the state where you live, you may have the right to:

  • Know what personal data we hold about you and request a copy of it.
  • Request correction of inaccurate personal data.
  • Request deletion of your personal data.
  • Opt out of the sale or sharing of your personal data for targeted advertising.
  • Opt out of marketing communications at any time.
  • Not be discriminated against for exercising any of these rights.

To exercise any right, email support@vellarta.com. We will verify your identity and respond within 45 days, as required by applicable law.

10. California and Other US State Privacy Rights

Residents of California (under the CCPA/CPRA) and other states with consumer privacy laws, including Oregon, have the rights described above. To opt out of the sharing of personal data for targeted advertising, visit our Do Not Sell or Share My Personal Information page. We honor Global Privacy Control (GPC) browser signals.

11. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last updated" date.

Contact Information

Store Name: Vellarta

Address: 3260 NE Columbia Blvd, Portland, OR 97211, United States

Email: support@vellarta.com

Phone: +1 (541) 299-2070

Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (PT)
Saturday–Sunday: 11:00 AM – 3:00 PM (PT)

Our customer service team responds to all inquiries within 24 hours on working days.