Payment Policy

Last updated: October 2, 2026

This page explains how payments work when you shop with Vellarta. It covers which payment methods we accept and how your payment is protected.

1. Accepted Payment Methods

We accept major credit and debit cards, including Visa, Mastercard, American Express and Discover, along with digital wallets such as Shop Pay, Apple Pay and Google Pay where supported by your device. The payment methods available to you are always shown at checkout.

2. Currency

All prices are listed and charged in US dollars (USD).

3. Payment Security

All payments are processed through Shopify's secure, PCI-DSS compliant checkout using SSL encryption. Vellarta never sees or stores your full card number.

4. When You Are Charged

Your payment method is charged in full when you place your order. You will receive an order confirmation email straight away.

5. Declined Payments

If your payment is declined, your order will not be placed. Please check your card details and billing address, or contact your bank. You are welcome to try a different payment method.

6. Fraud Prevention

To protect our customers, some orders may be reviewed before shipping. If we need to verify an order, we will contact you by email. If an order cannot be verified, it will be cancelled and fully refunded.

For billing questions such as receipts and refunds to your card, see our Billing Terms.

Contact Information

Store Name: Vellarta

Address: 3260 NE Columbia Blvd, Portland, OR 97211, United States

Email: support@vellarta.com

Phone: +1 (541) 299-2070

Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (PT)
Saturday–Sunday: 11:00 AM – 3:00 PM (PT)

Our customer service team responds to all inquiries within 24 hours on working days.